AziPDF Help Center — Frequently Asked Questions

Question 1

Are my files completely safe on AziPDF?

Accepted Answer

Yes. All file transfers use TLS 1.3 (256-bit encryption). Files are stored in isolated, encrypted containers. Technical controls make it architecturally impossible for AziPDF employees to read your file contents. Files are automatically and permanently deleted within 2 hours of processing.

Question 2

Do you use my files to train AI models?

Accepted Answer

Absolutely not. Your uploaded files and their contents are never used for any AI training, machine learning, research, or analysis. We process your file to deliver the service you requested, then delete it permanently.

Question 3

How long are my files stored?

Accepted Answer

Most tools: files are deleted within 2 hours of processing completion. Advanced e-signature files are retained as required by applicable law for legal validity. Once deleted, files cannot be recovered by anyone.

Question 4

Is AziPDF GDPR compliant?

Accepted Answer

Yes. AziPDF is fully compliant with GDPR (EU), CCPA (California), Swiss FADP, and India's DPDP Act 2023. We offer Data Processing Agreements (DPAs) for business and enterprise users.

Question 5

What is the maximum file size I can upload?

Accepted Answer

Free: up to 5MB per file. Pro: up to 500MB per file. Team: up to 2GB per file.

Question 6

How do I cancel my subscription?

Accepted Answer

Go to your account dashboard → Settings → Billing → Cancel Subscription. Your plan stays active until the end of the current billing period. No cancellation fees.

Question 7

Can I get a refund?

Accepted Answer

First-time subscribers receive a 14-day money-back guarantee, no questions asked. Email billing@azipdf.com within 14 days of your first payment.

Question 8

Do you sell my personal data?

Accepted Answer

Never. AziPDF does not sell personal data to data brokers, advertisers, or any third parties. Your data is only used to deliver the services you requested.

AziPDF Legal — Privacy Policy, Terms & Conditions, Cookie Policy and Help Center

AziPDF Legal — Privacy Policy, Terms & Conditions, Cookie Policy and Help Center